Terms of service
- Sales transactions between Paper Mart LLC and customers are governed by the following Terms and Conditions.
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Entire Agreement. This agreement, including any documents, schedules, and any orders signed by the Buyer constitute the final expression of the agreement between Buyer and Paper Mart LLC with respect to the subject matters, and is a complete, fully integrated and exclusive statement of their agreement in this regard and there are no understandings, agreements, covenants, representations or warranties of any kind, express or implied, not expressly set forth herein.
- No provision of any purchase order or other document issued by Buyer will alter or add to the terms of this agreement and any such provision will be void and of no effect. No modification of this agreement by Buyer will be binding unless it is in writing and is signed by an authorized representative of Paper Mart and no modification of this agreement shall be effected by the parties’ course of dealing, usage, or trade custom. In addition, no application of Section 2.207 of the Uniform Commercial Code (or its local equivalent) to “knock out” or otherwise modify, amend, supplement, or supersede any terms or conditions of this agreement shall have any effect and is expressly rejected. By taking delivery of product, Buyer shall be conclusively deemed to have accepted and assented to these General Terms and Conditions. In the event that Buyer and Paper Mart engage in any electronic transactions, including, but not limited to, electronic data interchange or facsimile exchanges, such electronic exchanges shall be subject to the terms and conditions of this agreement.
- Buyer agrees to pay a $25.00 charge on any returned check or other denial of payment. Paper Mart LLC reserves the right to cancel an order for any reason.
- Paper Mart LLC shall not be held liable for delay in or failure to deliver goods due to causes beyond Paper Mart’s control, including without limitation, claims of force majeure, allocations of product, work stoppages or slowdowns, labor difficulties, fire, floods, accidents, riots, acts of God, war or terrorism, governmental interference or embargo and Buyer waives any right to assert a claim against Paper Mart LLC in respect thereof.
- For local deliveries made by the Paper Mart Delivery Service, up to two delivery attempts will be made during regular delivery hours. Paper Mart then reserves the right to cancel the order and charge a delivery fee.
- Shipping damage claims must be made on receipt of goods. No goods will be accepted or allowances made by Paper Mart LLC after being used, damaged after delivery or otherwise not saleable.
- The Buyer agrees to use the products in accordance with: a) Any instructions provided to Buyer by Paper Mart LLC b) All federal, state, and local laws and regulations governing the storage, use and maintenance of the products and c) Best industry practices.
- Determination of the suitability of the product(s) supplied hereunder for the uses and applications contemplated by the Buyer and others shall be the sole responsibility of the Buyer. Buyer shall not rely on any descriptive pictures or text provided by Paper Mart LLC to determine the suitability of any product for Buyer’s use.
- The misuse of products, improperly following written instructions or not heeding stated hazards renders Paper Mart LLC, owners, employees and vendors harmless and not liable for any damages or injuries incurred.
- Paper Mart LLC reserves the right to limit quantities on goods for any reason. Paper Mart LLC may also alter quantities sold to comply with bundle or unit counts on merchandise.
- Paper Mart LLC is not responsible for any errors resulting from misinformation provided by the Buyer.
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Returns and Refunds.
Orders placed before August 27, 2026 were placed with Frick Paper LLC, the company that operated as Paper Mart before the transition, and Frick Paper remains responsible for fulfilling, tracking, and supporting those orders. If you have a question about an order placed before that date, please contact Frick Paper directly at [PRIOR-ENTITY CONTACT INFO].
Orders placed after August 27, 2026 are covered by our 30-day return policy (items must be in original, salable condition; shipping costs aren't refundable). Any damaged or defective items will always be replaced or refunded if reported within 30 days of delivery. Please note food-grade packaging that has been opened is not eligible for return.
Defective merchandise (all orders placed after August 27, 2026). Defective claims will be accepted within 30 days from date of receipt for a full refund, and no restocking fee will apply. A Return Merchandise Authorization (RMA) number is required. This applies regardless of the date the order was placed and is in addition to any rights the Buyer may have under applicable warranty law. Nothing in these Terms limits or waives any non-waivable warranty rights provided to the Buyer under applicable law.
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Title and Risk of Loss. Title to and risk of loss for all products pass to the buyer upon our delivery of the products to the carrier at our fulfillment facility. All shipments are FOB origin. Any claim for loss or damage in transit must be filed by the buyer with the carrier, though we will provide reasonable assistance with such claims.
Existing authorizations. Any Return Merchandise Authorization (RMA) number issued by Paper Mart prior to the applicable cutoff will be honored in accordance with its terms, regardless of the date the order was placed.
